Standardization rarely fails because the model is wrong — it fails because reality is more heterogeneous than we admit. In regulated enterprises especially, progress comes not from denying exceptions, but from governing them well. A short reflection using IAM onboarding as one example. Here is the link to YouTube version of my Talk: https://youtu.be/3wYGjQsS2KM   #Transformation #EnterprisePlatforms #Governance #IAM