User experience plays a vital role when it comes to user adoption of new tools. This applies to any kind of tool we need users to make use of. Especially, when it comes to Identity & Access Management (IAM), this is even more important. This is because there are increased user interactions with IAM tooling. Unless we provide a great user experience, it results in users not using the tooling, thus, not accomplishing the security goals for getting the tooling in the first place.
Youtube: https://youtu.be/b8sdieCkEo4